Please answer all the questions =) QUESTION 1 Which of the following statements
ID: 400220 • Letter: P
Question
Please answer all the questions =)
QUESTION 1
Which of the following statements is true regarding deep acting?
A worker who smiles at a customer even when he doesn't feel like it is deep acting.
Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
Research shows surface acting is less stressful to employees than deep acting.
Deep acting deals with displayed emotions as opposed to surface acting.
A health care provider trying to genuinely feel more empathy for her patients is deep acting.
QUESTION 2
Positive affect is a mood dimension consisting of ________ at the low end.
excitement
tranquility
boredom
nervousness
stress
QUESTION 3
When situations are overly emotionally charged and stressful, we have a natural response to ________.
disengage and exhibit counterproductive work behaviors
disengage and just look away
find positive outlets for our emotions
seek vengeance
find negative outlets for our emotions
QUESTION 4
Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?
hire positive employees
arrange for employees to see funny videos at work
give employees tokens of appreciation for work they do well
be in a good mood herself
use humor
QUESTION 5
Men generally express anger more frequently than do women.
True
False
QUESTION 6
People who score ________ on emotional stability are more likely to react strongly to ________ events.
low; positive
average; negative
average; positive
low; negative
high; negative
QUESTION 7
Research has indicated that people in a ________ mood are better able to ________.
bad; deal with others
bad; discern the truth about others
good; discern the truth about others
good; deal with others
bland; discern the truth about others
QUESTION 8
On which day of the week does negative affect tend to be the highest?
Thursdays
Wednesdays
Sundays
Tuesdays
Mondays
QUESTION 9
You are confronted by an angry customer who feels they deserve special treatment outside of your normal customer service policy. You know the customer is in the wrong but you can tell he is very upset. Which of the following is the appropriate reaction for you?
maintain a pleasant expression
maintain an angry expression
maintain a sad expression
maintain a happy expression
maintain a concerned expression
QUESTION 10
What do you call the practice of modifying one's true inner feelings based on display rules?
confirmation bias
deep acting
emotional intelligence
affective camouflage
surface acting
Explanation / Answer
1. In deep acting, a person attempt to modify their true inner feelings based on display rules. Hence the correct option is e. A health care provider trying to genuinely feel more empathy for her patients is deep acting.
2. The correct option is c. boredom
3. The correct option is b. disengage and just look away
4. The correct option is b. arrange for employees to see funny videos at work
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