Course Name: Total Quality Management Course Code: ISE 504 Final Exam Question (
ID: 420827 • Letter: C
Question
Course Name: Total Quality Management Course Code: ISE 504 Final Exam Question (D: Choose the right answer for each question below 1) How many steps are there in 5S implementation? a) Four b) Two Five d) Seven 2) Red tags are first used in what step of 5S? A) Set in Order BSort C) Standardize D) Sustain 3) 5S is designed to do what? A) Increase efficiency. B) Create a safe workplace. C) Organize D)All of these answers. 4) Which of the following is not one of the five wastes? a)Overproduction b) Transporting c) Waiting (d)Excess machine capacity 5) The primary focus of any improvement activity is the elimination of a) Workers. b) Waste c)Flexibility. d)Decision making at the lowest level 6) Which of the following are not foundation principles of total quality? a rustomer focus b) continuous improvement&learning; (Dtight managerial control d) participation & 7) Failure mode and effect analysis (FMEA) provides a checklist procedure. Which of the following questions is not likely to feature on the checklist? Which of the following best describes the ISO 9000 standards? a)They are product quality standards. They are quality system standards. c)They are environmental quality standards. d) All of the above. 9) Which of the following is not a core principle of the total quality philosophy? meeting or exceeding the customer's quality expectations. b) continuous improvement. Dcompanywide participation and teamwork. 3Dcost cutting to improve short term profitability 10) Which of the following are noi foundation principles of total quality? focus. b)continuous improvement and learning. ght managerial control.participation and 11) Which of the following refers to any action aimed at providing customers with goods and services of appropriate quality? a) quality review. b) manufacturing planning and control.quality engineering. d quality assurance. 12) What is the likelihood that failure will occur? b) How likely is such a failure to be detected before it affects the customer? c) What would the consequences of the failure be? d) What would be the cost of avoiding failure be? 13) All of the following are advantages that result from building customer-supplier partnerships EXCEPT a) The supplier is offered longer-term financial security. Both partners can learn new approaches to c) The customer can realize reduced inspection costs. d) Prevention costs are shifted to the supplier 14) Which of the following departments provides services primarily to external customers? Human resources (b) Purchasing (c) Marketing (d) Manufacturing 15) Which of the following groups should have the primary role in establishing an organization's quality licies? All employees (B) Middle managers (C) The quality council (D) The quality department. 16) According to ISO 9000, the activities that establish the objectives and requirements for quality and for the application of quality system elements are defined as quality engineering (B) planning (C) assurance (D) control 17) An internal quality audit should be designed primarily to answer which of the following questions? (A) "Is the process effective?" (B) "What is the degree of management compliance?" How can the process be made more efficient?" (D) "What is the level of compliance?" (Page I of2)Explanation / Answer
1) The correct choice is C. five
Explanation : - 5S system is considered the core process for organizations pursuing lean.
2) The correct choice is B . Sort
Explanation : - The method used to sort items in the workplace is known as the red tag strategy.
3) The correct choice is D
Explanation : - 5S eliminates the need to search for items , reduces the probability of errors, increases productivity, improves quality, ensures quicker response time, improves morale and modifies the appearance of the department to convey a more professional image.
4) The correct choice is d
Explanation : - There are different types of Muda ( waste ) described in lean techniques but excess machine capacity is not one of them.
5) The correct choice is b
Explanation : - The primary focus of any improvement activity is to increase the value added by eliminating waste in order to reduce lead time and investment, increase operational flexibility and to cut cost.