Plan Quality Management - Tools and Techniques: Cost-Benefit Analysis, Cost of Q
ID: 428432 • Letter: P
Question
Plan Quality Management - Tools and Techniques: Cost-Benefit Analysis, Cost of Quality, Seven Basic Quality Tools: Cause-and-effect Diagrams, Flowcharts, Checksheets, Pareto Diagrams, Histograms, Control Charts and Scatter Diagrams; Benchmarking, Design of Experiments, Statistical Sampling, Braistorming, Force Field Analysis, Nominal Group Technique, Quality Management and Control Tools, and Meetings.
Perform Quality Assurance - Tools and Techniques: Quality Management and Control Tools: Affinity Diagrams, Process Decision Program Charts, Interrelationship Diagraph, Tree Diagrams, Prioritization Matrices, Activity Network Diagrams and Matrix Diagrams; Qualitiy Audits and Process Analysis.
Control Quality - Tools and Techniques: Seven Basic Quality Tools: Cause-and-effect Diagrams, Flowcharts, Checksheets, Pareto Diagrams, Histograms, Control Charts and Scatter Diagrams; Statistical Sampling, Inspection, Approved Change Requests Review
If you are working for some company, you may have seen some of these tools or techniques actually being used at your workplace. If so, explain any instance of the use that may be informative to the class. If you are not working, or have not seen any actual application, pick any one technique that you consider interesting and explain why you find it interesting.
Explanation / Answer
I have seen the example of using flowcharts as a quality control tool. This tool help generate very interesting facts about the organization once the information is converted into a picture. They not only report relationships in organizational structure but use to document work process flows. It provides a picture of what the process looks like with its bottlenecks and breakdowns. It can be compared with the new flowchart with changes due to improvements. As employees tend to engage more when they are being informed about the problem with the help of these arrow diagrams