Discussion 9: Outcome Changes After making a change, a team should ask: What did
ID: 470114 • Letter: D
Question
Discussion 9: Outcome Changes
After making a change, a team should ask: What did we expect to happen? What did happen? Were there unintended consequences? What was the best thing about this change? The worst? What might we do next? Too often, people avoid reflecting on failure. Remember that teams often learn very important lessons from failed tests of change. Briefly describe the changes made with your improvement project that failed. Use these questions as a basis for discussion. If your improvement project does not apply, you may choose a change you have made in the past.
Explanation / Answer
What did we expect to happen?
Change is almost always met with some unwarranted resistance from employees, suppliers, stakeholders and other channel partners who struggle to underrated and work according to the implemented change.
What did happen?
Impact of change on this organisation was a firm resistance and denial to undergo the change because of the requirement to move away from their comfort zone.
Were there unintended consequences?
Decline in the employee productivity and morale while this change was implemented
What was the best thing about this change?
Most of change can be handled with effective communication that underlines the importance and advantages of the introduced change