Discussion 3: The Importance of Communication as an Energy Manager Must post fir
ID: 399988 • Letter: D
Question
Discussion 3: The Importance of Communication as an Energy Manager
Must post first.
Communication in the Energy Sector is critical. The purpose of this module is to provide students with the necessary competencies to be effective communicators.
Recall a time in which you used the 5 components of effective oral communication and it benefited you during the conversation? What was the conversation about? What did you say? How did the other person respond?
Additionally, recall a time in which you did not communicate effectively. Now that you have been exposed to the 5 components of effective oral communication, what would you differently? What would you say?
Post a discussion board post of 500 words or more in which you discuss the components of effective oral communication strategies in an energy management program.
Explanation / Answer
According to Weaver, the five basic components of oral communication include
1. Managing stress
2. Understanding body language
3. Engaged listening
4. Communicate with self-confidence
5. Understanding the emotions of people involved
I recall a time in my job as a manager in a gas agency. A customer approached me with a complaint that the gas cylinder has not been delivered to his house after more than 3 weeks of booking a new refill. He was stressed to the core and I first calmed him down. I asked him to sit in the chair and gave a glass of water to drink. He calmed down a bit but was furious about not getting the refill and told me to take action on the representatives concerned. I managed direct eye contact with the customer during the conversation. I listened to his problem with focus and gave him importance. I asked his gas connection book patiently. He gave the gas connection. I entered the gas connection number in my computer terminal and checked for the records. The computer records indicated that the customer has not booked any refill that month. I turned the computer monitor towards the customer and communicated with confidence that there was no refill request recorded from his gas connection number. He argued that he booked the refill through a message to the gas agency but did not receive the acknowledgement. I understood his emotions and at once booked a new refill in front of him. He received the confirmation message on his mobile. I assured him that he will receive the refill in 2 or 3 days. The customer thanked me and left the place satisfied. The conversation went in a smooth manner solving the complaint and at the same time satisfying the employee.
I recall a time when I had a bad conversation with a peer employee during my training program. I was a management trainee at an energy management company. There were four other management trainees including 3 female and 1 male trainee. The female supervisor used to allocate tasks to us on a daily basis. One day the mal trainee was absent and the supervisor called me and allocated his task to me in addition to my tasks without disturbing the female trainees. I got furious and showed my open rage to the supervisor to distribute the tasks equally among my peers. The supervisor showed her authority and strictly instructed me not to question her responsibilities. I got in her bad books and she used to allocate hard tasks to me from that day onwards. Now, I have an understanding of the five components of oral communication. I could have approached the problem in a different manner. I must have relieved from stress by meditating for a while after the additional task was assigned to me by the supervisor instead of showing my anger openly on her. Then I must have calmly requested her to spread the task among other with a direct eye contact. I must have listened to her patiently and if she still had persisted with her decision, then I must have reported the incident directly to the manager with self-confidence.