Imagine that you are working with the following client and you are discussing th
ID: 3461162 • Letter: I
Question
Imagine that you are working with the following client and you are discussing the given scenario. You may have to use your imagination and even pretend how the conversation is proceeding. Then, write what you would say using the basic listening skills you have been learning. Be careful to avoid the problematic types of responses that you learned in the course content. Points will be deducted for using responses that were recommended to avoid.
Scenario #1: Your client is complaining about not having enough time to study. She tells you that her kids are always interrupting her studying and her husband is not particularly supportive of her going back to school. Write what you would say using a(n)
1. open question:
2. closed question:
3. encourager:
4. paraphrase:
5. reflecting feelings:
Explanation / Answer
1. what makes you feel that you have less time to study?
2. could you specify on one situation related to your husband ?
3. hmmm
4. i hear that you are stressed and require more time to study. I can even understand how you must be feeling about your family too.
5. you seem stressed when you talk about time management. am i right?