Discussed reporting in the digital workplace. An essential part of efficient rep
ID: 355361 • Letter: D
Question
Discussed reporting in the digital workplace. An essential part of efficient report writing is effectively analyzing and identifying the problem, purpose, and scope. Below are four different scenarios which each require a report. For each scenario write, in your own words, the following in the textbox provided:
a concise problem question
a simple statement of purpose
a scope statement
a limitations statement (if applicable)
The first one about the North Laguna Hospital is done for you as an example to model.
---------Example---------
North Laguna Hospital
Since Efficient Payment Systems Company has begun processing claims, 40% of the insurance claim forms generated by the emergency department of the North Laguna Hospital have errors, there are 2 mistakes per form on average. These errors are causing a loss of revenue, excessive costs for corrections, and payment delays to the hospital. Billing could increase by $1.5 million per month, costs for corrections could drop 60%, and additional revenue could be claimed if errors occurred less than 3% of the time.
Problem question: Should North Laguna Hospital address irregularities in billing with its current payment processing contractor Efficient Payment Systems, or should it hire a new claims processing company before the current contract runs out?
Purpose: To analyze the error patterns stemming from Efficient Payment Systems processing to decide whether they can be corrected or whether a new contractor should be hired.
Scope: In our report we will investigate the causes and discuss the effects of the ongoing billing errors on the financial health of North Laguna Hospital and recommend a solution.
Limitations: We will omit a discussion of creating an internal billing department because, despite the current losses, creating such a department would be more costly than paying for fixes or hiring a new provider.
---------Your assignment---------
1. Acme Autos
Car buyers at Acme Autos regularly complain in post-purchase surveys about the overly aggressive persuasive tactics of the financial closers (salespeople trained to finalize the deal). Acme Autos wishes to improve customer satisfaction in the stressful negotiation process.
2. AAA
An AAA survey found that 35% of drivers felt less safe on the road than they did five years ago. A third of the respondents blame distracted driving. State legislators and national safety organizations have taken notice and focused on cell phone use in general, particularly texting, as major causes of distracted driving. Several states have issues handheld cell phone bans.
3. Old World Bakery
Cities around the country enacted strict regulations banning trans fats in restaurants. Food processors nationwide are wondering whether they need to make changes before being forced to switch to nonhydrogenated fats by law. Food and Drug Administration regulations have already changed the definitions of common terms such as trans fats, fat free, low in cholesterol, and light. The Old World Bakery worries that it may have to change its production process and rewrite all its package labels. Old World doesn’t know whether to hire a laboratory or a consultant for this project.
4. Eddie Bauer
Customers placing telephone orders for outdoor clothing and leisure wear with Eddie Bauer typically order only one or two items. The company wonders whether it can train telephone service reps to motivate customers to increase the number of items ordered per call.
Explanation / Answer
1. Acme Autos
2. AAA
3. Old World Bakery:
4. Eddie Bauer: