QUESTION 1: Please build a complete HOUSE OF QUALITY (see the other attachment f
ID: 392708 • Letter: Q
Question
QUESTION 1: Please build a complete HOUSE OF QUALITY (see the other attachment for the template) for a product that you pick; complete the all steps (7 steps) that that we covered in class 1-) Develop a list customer requirement 2-) Measure the importance of customer requirements 3-) dentify engineering parameters (give your brief justification on why you came up with those parameters) 4-) Measure the parameters 5-) Identify the correlation between each of your engineering parameters 6-) Identify design parameter's impact on customer requirements 7-) Identify what to focus on (the goal of HOUSE OF QUALITY) QUESTION 2: Case 1: You reserve a hotel room, and when you arrive into your room you find out that there is no toilet paper, How would you feel about that experience, would it be considered inperformance" or "attractive" or "must have" dimension of KANO model (and please explain WHY) QUESTION 3: Assume that you are the CEO of a reputable auto parts (example: Denso) company. Briefly describe how you would set up a benchmarking program. Include in your description an analysis of how you would determine "what" to benchmark and how you would determine "whom" to benchmark againstExplanation / Answer
Implementation of Garvin's standards for maintenance of a quality are the most efficient way of creating a house of quality.
Quality can only be defined by what value does a customer give do a product, as ideology changes from one person to another the norms of quality and the meaning of quality all the changes hence defining the quality is a task.
As is no statistical measurement of the quality, we can just compare it to the best product available as per the customer hence understanding equality is it difficult term.
By defining norms as for you for your standards of quality and later comparing them just by seeing the product or services, you can improve the understanding of equality. Having experience in different fields and two goats different products or services also increases the understanding of quality. By improving the level of perfection you can improve understanding of quality as perfection is directly correlated with the quality. When a product or services meet your requirements fulfill the quality standard as per your thinking. Hey better understanding of the quality standards also helps in improving the understanding of the quality.
Garvin’s eight dimensions of quality are as follows
Performance
Performance can be defined as an operation characteristic of product which provides the maximum quality while using the product or services. Foreign example a performance headphone would provide excellent sound quality while being used as well as a long lasting machinery would be inside.
Features
These are the additional characteristics of a product and increases the overall usability or enhances the general task for what the product is designed for.
Reliability
Reliability can be defined as a degree of dependability and trust that is the product working for a long. of time without any error.
Conformance
When Product is specified with some specifications and fulfill all the specifications when being used according to the standard set by the product provider falls under the conformance.
Durability
It is a quality of a product which define a time period english the product works fine and does not show any physical or internal damage pin replacement becomes mandatory.
Serviceability
Search disability is also a very critical quality of a product which define the promptness, proficiency, currency and easily repairing capabilities our product breaks down and is prone to repair.
Aesthetics
Overall appearance of the product in terms of looks, feels,tastes, sound and like it depending upon the type of the product is very important. A product can be artistically attractive or it should give a positive feel to the customer.
Perceived quality
How a consumer encodes the dimension of quality by his perception is one of the main and important task
By following the above terms in determining the quality one can easily determine and improve the standards of the quality as they are the basic requirements of quality improvement. By following Garmin's eight dimension of quality we can improve the understanding of quality. Overall characteristics given by him are the basic characteristics required for understanding quality. By doing a multi dimensional approach of Garvin's principles one can easily increase its understanding of the quality.
Product quality mean how good the product is, is measured on the basis of the customer experiences, if the products means the customers Expectations and requirements. Product quality differ from product to product and characteristics of product quality measurement also differs in every product.
Service quality in an overall measure of how well a service is delivered to the customer and involves the comparison of Expectations with the performance of the service. Product quality usually involve comparison of an expectation with the performance but the service quality is usually measured for the service organisation.
To maintain a service quality in a retail store manager would have to maintain the quality of the management and store employees to provide a proper and better service to their customers. By improving service quality and improving the User experience inside a store manager can create a better environment for shopping.
Buy provision of better quality of the products trust the customer to word some specific products for which he will come regularly into the store and in the products matched its expectations he would be a regular customer for the store as well.
Communication is an essential part of each and every organisational process, without proper communication there would be no improvement or implications in the services order product quality. Communication between different employees of the organisation make sure that is there is some error then it should be rectified just by communication. In quality improvement process visual as well as measurement feedback is very much necessary which is not possible without proper communication inside the organisation. By properly communicate ration one can easily follow all the guidelines given by Garvin. Understanding of the quality can also be increased with the help of better communication inside an organisation.
P.S.- please leave a comment if any explanation is needed.