I know its longer than 4 questions, but I really ned help. Today’s consumers hav
ID: 465307 • Letter: I
Question
I know its longer than 4 questions, but I really ned help.
Today’s consumers have expectations for _______________ products and services, high ______________ exceptional _____________ ______________ and __________ ___________.
What is the term used for sending US manufacturing work to other countries and thereby eliminating millions of good paying jobs in the US?
How do Operations Managers accomplish goals?
Who determines what quality is?
What is “Best Practice”?
What does employee empowerment mean?
What is the objective of TQM?
What is the average annual wage for the following US professions: a) tool & die maker, b) electrician, and c) machinist? Which of the professions require a Bachelor degree?
What is the number 1 reason workers quit their jobs?
Quality improvement processes are also viewed by many enterprises as _______________ improvement processes.
Can quality be inspected into products? Explain your answer.
List the names of four (4) Quality Gurus. Which of these are living today?
List the four (4) categories of COQ. Of these, which is the one in which we should invest the most money?
Define “Quality Management”.
According to Robert Price, where does Quality start?
What is another name for a process chart?
Fixed costs = $15,000; variable costs per unit = $0.75, selling price = $2.00. What is our break even production volume expressed in units? 5
List five (5) types of inventory carrying costs.
List the two (2) types of production processes for services.
Fixed costs are the costs that exist when production is @ what level?
List the two types of Product Designs and give an example for each.
Google search for the book title “Quality is Free” and explain what this term means when related to the production processes of goods and services.
The degree of ________________ contact is a major factor in designing the production process for a service.
What are the three “Ss” required for ease of manufacturing?
List six (6) steps in new product or service development. 6
What do prototypes exhibit?
List four (4) product design goals.
What % of all new product ideas makes it to the retail shelf?
Where can small, start-up enterprise get help with demand forecasting?
Approximately what % of US workers are employed in manufacturing today?
What is the “heart of operations”? (1 word will do)
Why were slaves necessary for the conversion of raw materials into goods and services in the USA and the massive accumulation of wealth before 1865?
List three (3) possible reasons as to why Henry Ford chose to pay his workers more than the competitive wages of the 1920s.
What is the term Mr. Doug has chosen to label absenteeism and turnover in the workplace?
In the early 1900, some employers began to treat workers as __________.
Do service jobs produce tangible things? If yes, give an example.
What does ERP allow Ops Managers to accomplish?
List four (4) Operations Management Factors. One is Global competition.
What four (4) things must any enterprise provide for customers?
Managers are paid to perform what critical management task?
Note: 10 point question
Background Info:
Scheduled production per 8 hour shift = 24,000 units
Labor Cost per 8 hour shift = $1800
Benefits per 8 hour shift = 38.5% of labor cost
Annual Production Forecast = 6,240,000 units
We are looking to purchase a piece of equipment that our Engineering Department has recommended. Engineering estimates the proposed equipment will reduce combined labor and benefit expenses by 8.5%. The additional annual operating cost for the proposed equipment, including depreciation, energy consumption, and maintenance, is estimated to be $55,000. CONTINUED
Using the background information and assumptions above, calculate the difference in the operating cost per year between the existing equipment and the proposed. Show your work.
Considering an investment of $50,000, what decision would you make regarding this piece of equipment and why?
If we schedule our production to be Monday thru Friday, 2 eight-hour shifts per day and 1 additional four-hour shift per day, for 48 weeks, what percentage of our maximum annual capacity will we use?
In the 1970s and 1980s Japanese companies were able to avoid the perceived trade-off between product cost and quality. How could they do this?
Efforts by US manufacturers to copy Japanese management style and manufacturing processes resulted in few improvements. What two (2) things were missing?
What words do the letters CAFTA represent? What is CAFTA?
List four (4) former Soviet Republics located in Central Asia.
List four (4) suggested strategies for global operations.
What are the three (3) most basic strategies for competing in any marketplace?
If you were the Ops Mgr of a consumer products manufacturing company looking to build a new factory in either Canada or the USA, what major overhead cost factor would you need to consider and why?
List five (5) strategies to offset unfavorable labor rates.
The good news is that manufacturing is slowly returning to the USA. What is the bad news?
If you were the President of UCA, what is your long term strategy for increasing student retention and graduation rates?
List four (4) non-agricultural things the USA produces for the export market.
Many service enterprises exist to serve only the _________________ sector.
Corporate America has been charged, and sometimes convicted of, unethical activities, fraud and corruption. What drives this behavior?
List three (3) components of Social Responsibility.
Define ethics.
Where does quality begin?
What are the two (2) most basic of production strategies?
How can we determine the accuracy of our sales forecasts?
Define seasonality.
In today’s operations environment there are two (2) major goals. What are they?
Facility location is perhaps the most important strategic decision. What three (3) major factors are influenced by location?
Define production capacity.
What is the best operating level for any manufacturing operation?
What is “8760”?
What is Capacity Utilization Percentage?
List the five (5) steps in forecasting demand.
Why is each location decision unique?
Why must we consider the entire industry’s capacity when making our capacity plan?
The central focus of layouts is to minimize three (3) things. List them.
Rolling stock should be kept ____________ and __________ loaded.
Define SMED (I want more than what words the letters represent).
For most service operations one characteristic makes at least part of their operations different from manufacturing enterprises. What is this characteristic?
Free J
Explanation / Answer
1.
Today’s consumers have expectations for _______________ products and services, high ______________ exceptional _____________ ______________ and __________ ___________.
2.
What is the term used for sending US manufacturing work to other countries and thereby eliminating millions of good paying jobs in the US?
Ans:
The Term used is Outsourcing. Outsourcing is a process of conducting the organizations non-core activities like billing, customer service, etc with the external service provider. This helps to reduce the cost and improve the competitiveness by focusing on core activities.
3.
How do Operations Managers accomplish goals?
4.
Who determines what quality is?
Ans:
The user of the product determines what quality is. Thus, customers are the one who defines what they want and what level of quality they want.
5. What is “Best Practice”?
Ans:
Benchmarking usually take the form of best practices. The idea behind setting the standards is that defects can be avoided through the planning and application of best practices at every stage of business from design through manufacturing and then installation and servicing. It is the process of studying the best practices that produce superior or best performance. They do not reinvent what others have learnt to do better.
They borrow, adopt, and advance other’s practices and way of working. However, they imitate creatively and adopt innovatively.
6. What does employee empowerment mean?
Employee empowerment is empowering low-level employees to make decision regarding solving process level issues and problems with minimum intervention of supervisor. For example in lean manufacturing, the workstation worker is given authority to stop the process if any defect is observed.
7. What is the objective of TQM?
Ans:
Major objective of TQM is to develop quality products by focusing on customer needs through top management’s direct involvement.
8. What is the average annual wage for the following US professions: a) tool & die maker, b) electrician, and c) machinist? Which of the professions require a Bachelor degree?
9. What is the number 1 reason workers quit their jobs?
10. Quality improvement processes are also viewed by many enterprises as _______________ improvement processes.
Ans: Business
11. Can quality be inspected into products? Explain your answer.
12. List the names of four (4) Quality Gurus. Which of these are living today?
Ans: Dr. Edwards Deming, Dr. Joseph Juran, Armand V. Feigenbaum, and Dr. Kaoru Ishikawa
None of the these gurus are living today.
13. List the four (4) categories of COQ. Of these, which is the one in which we should invest the most money?
Ans:
Prevention Costs
These are all costs incurred in the process of preventing problems, failures, and errors from occurring in first place.
Appraisal costs
These costs are incurred in the process of uncovering defects. These are also associated with controlling quality to check to see whether problems or errors have occurred during and after the creation of the product or service.
Internal Failure Costs
These costs are associated with discovering errors or defects or poor product quality before the product reaches the customer site.
External Failure Costs
External failure costs are associated with quality problems that occur at the customer site. Failure at the customer end can be particularly damaging because customer faith and loyalty can be difficult to regain.
Prevention cost categories is one in which we should invest the most of money.
14.Define “Quality Management”.
Ans:
Quality management can be defined as the act of planning, assurance and improvement of the quality in products and services for maintaining desired level of excellence.
15. According to Robert Price, where does Quality start?
Ans:
16. What is another name for a process chart?
Ans: Flowchart, process map
17. Fixed costs = $15,000; variable costs per unit = $0.75, selling price = $2.00. What is our break even production volume expressed in units? 5
ANs
Break even volume = Fixed Cost/(Selling Price – Cost per unit)
Break even volume = $1500/($2.00 - $0.75) = $1500/$1.25 per unit
Break even volume = 1200 units
18. List five (5) types of inventory carrying costs.
Ans:
The carrying cost of an inventory is associated with the carrying or storing of the purchased items for a certain period. It comprises of following;
1. Cost of insurance against stock,
2. Cost of security of stock,
3. Warehouse rent,
4. Interest on capital engaged,
5. Cost of spoilage, breakage, etc.
19. List the two (2) types of production processes for services.
ANS:
1. Mass Services: These are service processes that have a high number of transactions, that is, they provide standardized services with limited customization. Example: Services provided by commercial banks and call centers.
2. Professional Services: The service processes devoted in producing knowledge-based or advice-based services are termed as professional services. These services usually involve high customer contact and a high degree of customization. Example: Services provided by professionals from the law field.
3.Service Factory: The service processes having low interaction with customers and low labor intensity are termed as service factory or quasi manufacturing services. Working in these factories is like conducting routine work, which is easily understood by the customers. Example: Services provided at fast-food restaurants and warehouses.
4. Service Shops: Service shops provide services with a variety in a standard set of processes, that is, medium levels of volume and customization. Example: Service provided at fine dining restaurants and hospitals.
20. Fixed costs are the costs that exist when production is @ what level?
21. List the two types of Product Designs and give an example for each.
22. Google search for the book title “Quality is Free” and explain what this term means when related to the production processes of goods and services.
23. The degree of ________________ contact is a major factor in designing the production process for a service.
Ans: The degree of customer contact
24. What are the three “Ss” required for ease of manufacturing?
List six (6) steps in new product or service development. 6
Ans:
Step 1: Idea generation
Step 2: Idea screening
Step 3: Business Analysis
Step 4: Product Development
Step 5: Market Testing
Step 6: Commercialization
What is the “heart of operations”? (1 word will do)
Ans: The transformation or conversion process
Q. What are the three (3) most basic strategies for competing in any marketplace?
Ans: Low Cost strategy, Differentiation strategy, and Focus Strategy